What is the communication and optimal resolution process?

Communication and Optimal Resolution (CANDOR) is a process where healthcare institutions and practitioners can respond promptly and thoroughly when unexpected events cause patient harm (AHRQ 2023).

Why Invest in Implementing the CANDOR Process in My Organization?

Despite the best efforts of the healthcare industry, we are still seeing approximately 1 in 10 patients harmed by the care they receive. At any stage of care, harm can occur from multiple sources, including patient falls, hospital-acquired infections, and medication errors.