Communication and Optimal Resolution (CANDOR) is a process where healthcare institutions and practitioners can respond promptly and thoroughly when unexpected events cause patient harm (AHRQ 2023).

• Why Invest in Implementing the CANDOR Process in My Organization?

  • Despite the best efforts of the healthcare industry, we are still seeing approximately 1 in 10 patients harmed by the care they receive. At any stage of care, harm can occur from multiple sources, including patient falls, hospital-acquired infections, and medication errors.

• What will my organization learn?

  • Engage patients and families in disclosure communication following adverse events.

  • Implement a Care for the Caregiver program for providers involved in adverse events.

  • Investigate and analyze an adverse event to learn from it and prevent future adverse events.

  • Review and revise the organization’s current processes to align with the CANDOR process.

  • Establish a resolution process for the organization.

CANDOR implementation and training are expanding our mitigation strategies to reduce patient harm and costs related to harm for our healthcare organizations, physicians/providers, and professional staff.